Can I read Hublmedia books on my device?
Got a current mobile or desktop device? You can use Hublmedia! Books should work on any modern Apple or Android device or on your desktop computer. Most ereaders with a built-in web browser will also work with Hublmedia books.
Which web browsers can I use?
Use Hublmedia on all major web browsers on all mainstream devices. Specifically, we support modern versions of:
- Google Chrome
- Internet Explorer (IE) 8 or greater
- Mac OS
- Windows Phone
Can I fix a book that isn’t working?
Please provide the details of your issue to our support staff. They will need to know which book you are having trouble with and the device you are trying to read it on. Our technical staff will review your issue, and our support staff will respond with an answer as soon as possible, usually within 24 hours.
I need help with other technical questions.
Please use our support contact form to tell us what problems you’re experiencing. Our support staff will respond as quickly as possible, usually within 24 hours.
I’m having trouble getting into my book.
You device must have Adobe Digital Editions installed to be able to read books from our library. Download now.
Where can I ask about a technical issue?
For answers to your technical questions or issues, kindly use our support contact form. After submission, one of our Customer Service Representatives will be in touch within 24-48 hours.
I’ve cancelled my membership, how can I get confirmation?
A confirmation email will be set upon cancelling your membership to the account you used to sign up. You may update this email with a live representative, or by requesting a change through our contact form. If you do not receive a confirmation of cancellation, please follow up with our support staff. You may also want to look for the message in you spam/junk mail.
How can I speak with a live Customer Service Representative or email support staff?
Why am I still seeing charges after cancelling my membership?
Once your membership has been successfully cancelled and you have received a confirmation email, you should not see further charges. If you suspect an error has occurred, please contact a live representative immediately so the matter can be resolved.
What is the policy regarding cancellation?
Your membership can be cancelled at any point. After your message has been cancelled, you will still be able to access your account for the remainder of your term. You will not receive any additional billing once your account has been cancelled.
What are the steps to cancel my account?
Who is eligible for a refund?
- You qualify for refund if you experienced technical problems, been a subject of fraudulent activity, or an accidental billing error has occurred on your account.
- You may also qualify for refund if the website does not meet your expectations.
On my monthly statement, how will charges from Hublmedia appear?
On your statement, charges from Hublmedia will be labeled "hublmedia.com 8555491869". Please contact a support representative for any billing inquiries.